The MRO app provides a proactive platform that displays available parts needed to execute the Repair Plan, easily identifying potential bottlenecks so you can quickly implement corrective actions. With an instant view of all contextual information about a service order, team members can easily collaborate and access the history of conversations.
The app also highlights upcoming part shortages and offers escalation and remediation opportunities to anticipate and swiftly address issues. Additionally, its built-in intelligence provides recommendations on the most impactful ways to resolve service bottlenecks, ensuring efficient and timely troubleshooting.
How to review remaining repair tasks to complete the order and collaborate with repair line managers?
In the fast-paced world of equipment maintenance and repair, it's all too common to discover that the shop is focusing on sub-repairs that aren't aligned with top-level equipment priorities. This misalignment can have significant repercussions, particularly when it leads to missed customer required dates (On-Time Delivery or OTD). Addressing these issues is crucial to maintaining efficiency, meeting customer expectations, and ensuring the optimal performance of top-level equipment.
Here's how you do it,
Steps to follow
Go to the Service Order Book and select the Heatmap view.
Depending on the complexity of the project you can do this in two ways
For simple projects Add the column "Workscope" (hidden by default) and filter "Repair" Service orders. Alternatively, you can open the 360 view of the service order and check the "Repair Orders" section.
For Complex Projects With the help of tree view, Look at the leaves of the tree: SO Parts are displayed and Repair SO can easily be identified. Alternatively,Open the 360 view of the SO in minor module. The SO for the repair is displayed in the "Upstream Events" section
How to allocate used parts to equipments under constraint?
Identifying the right rotable part and obtaining approval from both the customer and engineering can be time-consuming. It requires careful research for compatibility and compliance, as well as coordinated efforts among stakeholders. Efficient communication and streamlined workflows are crucial to minimize downtime and maintain aircraft readiness. Using Pelico, you can easily do this without wasting too much time.
Here's how you do it,
In the Service Order book, use the Heatmap View to list Service Orders and to identify blocking parts
Identify rotable opportunities (answering some constraints) thanks to light bulb on red cells
Open the Service Order 360 View and write a comment to specify which rotable should be used
How to monitor repair completion and improve service level?
As a MRO manager you oversee the repair completion of internal equipment to maintain an optimal pool of rotable assets. This enables one to offer standard exchanges, thereby enhancing your service level and operational efficiency. Using Pelico one can focus on ensuring timely repairs and effective inventory management to support seamless service delivery.
Here's how you do it
Steps to follow
Open the Service Order Book and search for equipment with the "rotable" icon.
Select an equipment and visualize the buffer stock in terms of rotable
Once the rotable is identified, create a ticket to ask the storekeeper to use this part for the targeted SO.
How to monitor subcontracted service orders and ensure a timely delivery?
Using Pelico, you can easily monitor sub-contracted service orders to ensure timely delivery in line with customer commitments. The platform provides real-time visibility into the status of each order, enabling proactive management and swift resolution of potential issues. By tracking progress and coordinating with subcontractors, you can maintain high service levels and meet customer expectations consistently.
Steps to follow
Go to the Service Order Book
Apply the filter for Subcontracted as Yes.
Open the PO 360 view by clicking on the 'subcontracted' icon next to the SO Number
Check the delivery date and make sure that it is earlier than then customer requested date
How to collaborate with production counterparts and to find alternative production plan optimizing operations?
One can work closely with your production counterpart to develop an alternative production plan that optimizes both manufacturing and aftermarket operations. By aligning one's strategies and leveraging our combined expertise, one can ensure that production schedules are efficient, resource utilization is maximized, and customer needs are met promptly. This collaborative approach helps balance the demands of ongoing production with the requirements of aftermarket support, ultimately enhancing overall operational effectiveness.
Steps to follow
Open the Equipment 360 view to get a comprehensive overview of the equipment's status and related information
Use the Plant dropdown menu at the top right corner to switch between different plant locations, allowing you to view equipment details specific to each plant.
Check the Stock Transfer Order (STO) to review the status and details of any stock transfers associated with the equipment.
How to identify materially covered service orders to push to repair/reassembly prioritized by OTD risk?
Using Pelico, One can identify service orders that are materially covered and prioritize them for repair and reassembly based on the risk to On-Time Delivery (OTD). This approach ensures that critical service orders are addressed promptly, minimizing delays and enhancing overall service efficiency.
Steps to follow
Access the Service Order Book and apply the filter for Material Coverage to "Covered," identifying service orders with all necessary materials available for processing.
Apply the filter for On-Time Delivery (OTD) to "At Risk" to pinpoint service orders that are in danger of missing their delivery deadlines.
Review the filtered list to focus on service orders that are both materially covered and at risk for OTD, ensuring these critical orders receive immediate attention.
Prioritize the repair and reassembly of these identified service orders. Develop a remediation plan which may involve reallocating resources, adjusting schedules, or expediting processes to ensure timely completion.
How to identify shortage anomalies after the kitting step and quickly unblock the service order?
Using Pelico, one can identify shortage anomalies that arise after the kitting step, such as broken parts, blind spots during analysis, and late engineering decisions. One can collaborate closely with reassembly operators to quickly address and unblock the service order, ensuring a smooth and efficient workflow.
Steps to follow
Go to the Service Order Book and apply the filter for the current gate, setting it to Gate 3 (after Logistics). This will help focus on the relevant service orders at this stage.
Apply the filter for Material Coverage, setting it to "Blocked." This will identify service orders that have material shortages or issues preventing further progress.
Use the Heatmap view to check which missing parts are linked to each service order. This visual tool helps quickly identify and address the specific parts causing delays.
Collaborate with reassembly operators to address these issues promptly, ensuring that the blocked service orders are unblocked and can proceed efficiently.
Monitor the progress of these actions to ensure that the service orders are back on track and any future anomalies are swiftly managed.
How to identify missing parts on service orders?
Using Pelico, one can identify missing parts on service orders during the kitting gate and promptly escalate these issues to the supply chain. This proactive approach ensures that shortages are addressed quickly, minimizing delays and maintaining efficient workflow continuity.
Steps to follow
Go to the Service Order Book and select the Heatmap view to get a visual representation of service orders and their statuses.
Apply the filter for Material Coverage to identify which service orders have missing parts or material shortages.
Set the filter to Gate kitting (Gate 2) to focus on service orders in the kitting stage.
Identify the missing parts linked to these service orders and escalate the issues to the supply chain for prompt resolution.
Monitor the progress of the escalated issues to ensure that the missing parts are supplied quickly, minimizing delays and keeping the service orders on track.
How to identify Asset on ground service orders?
Using Pelico, one can identify service orders tagged as Asset On Ground and prioritize them to ensure timely resolution. This approach allows one to assess potential impacts on other orders and allocate resources effectively, minimizing disruptions and maintaining high service levels.
Steps to follow
Open the Service Order Book to access all current service orders.
Apply the filter for Escalation Level, (the tier defined with the customer to identify Asset On Ground (AOG) orders).
Use the Heatmap view to visualize and simulate the required coverage date for these AOG orders.
Prioritize these identified AOG service orders, ensuring they are addressed promptly.
Assess potential impacts on other orders and adjust resource allocation as needed to maintain overall service efficiency and minimize disruptions.
How to reallocate weekly capacities by work center to deliver on tactical priorities?
As an aftermarket planner using Pelico, one can reallocate weekly capacities by work center to align with tactical priorities, ensuring efficient use of resources. By assessing resource availability, I adjust plans dynamically to meet urgent demands and maintain high service levels.
Steps to follow
Go to the Capacity view
Select specific work centers that are critical to meeting tactical priorities using the work center filter.
Check for any shortages in capacity that could impact the ability to meet these priorities.
Edit the capacity allocations to adjust for any shortages, ensuring that resources are reallocated efficiently to meet urgent demands and maintain high service levels.
How to identify Blocked service orders at risk?
Using Pelico, one can identify blocked service orders that are at risk and prioritizing the kitting plan to mitigate risks and ensure on-time delivery (OTD). This approach is critical for maintaining the efficiency and reliability of the supply chain.
Steps to follow
Go to the Service Order Book
Apply a filter to select service orders with Material Coverage marked as "Blocked.".
Apply an additional filter to select service orders with OTD (On-Time Delivery) marked as "At Risk."
Review the filtered list to identify which orders require immediate attention.
Prioritize your kitting plan based on the identified risks to ensure timely resolution and de-risk OTD.
How to Commit on Estimated Shipment Date (ESD) after Securing Part Allocation?
As an MRO Manager, once you’ve secured part allocation, you can commit to an Estimated Shipment Date (ESD) to provide clear visibility to Customer Service Representatives (CSR) and customers. This ensures better communication and avoids unexpected delays or changes in the service timeline.
Steps to follow
Open the Service Order Book and select the specific Service Order you need to commit to.
Access the 360 View for the selected Service Order and go to the Missing Parts section.
Identify the furthest availability date for missing parts that may affect delivery.
Update the Gate 2 committed date based on the furthest availability date.
The Gate 3 (equipment reassembly) date will be automatically recalculated based on the Push/Pull strategy.
The Estimated Shipment Date (ESD) for Gate 3 will also be recalculated.
Notify the ADV Manager of the revised Gate 3 ESD to keep the customer informed.
How to Collaborate on Service Orders with Open Inspection Issues?
As an MRO Manager, you may encounter service orders that have open inspection issues. These require collaboration with engineering and quality teams to prioritise resolutions or find alternative solutions to avoid delays and ensure timely deliveries.
Steps to follow
Add the column to display NNCs and any open quality issues for easier tracking and prioritization.
Open the Service Order Book and search for service orders with open inspection issues.
Click on the relevant service order to open the Service Order 360° View.
Navigate to the Finding Reports section to check for pending inspection issues that are blocking the progress.
Escalate the issue by assigning the relevant engineering or quality team to resolve the open issues or find alternative solutions.
Collaborate with the team to prioritize the issues and ensure that these problems are addressed promptly to minimize impact on On-Time Delivery (OTD).